At ECCO Store, we want you to be completely satisfied with your premium footwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original condition with tags attached and original packaging.

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Hiking & Approach Shoes (due to potential outdoor use)
  • Mountaineering and Trekking Boots (specialized equipment)
  • Clogs (hygiene considerations)
  • Any footwear showing signs of wear or damage

How to Return or Exchange an Item

Step 1: Initiate Your Return

To begin the return or exchange process, please email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear ECCO Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to be returned: – Product Name: – Size: – Reason for return/exchange: Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return shipping label (if applicable)

Step 3: Package and Ship Your Return

Please include all original items, packaging, and documentation. Ship your return to:

ECCO Store Returns
3258 Mutton Town Road
Tukwila, US 98168

Step 4: Processing Your Return

Once we receive your return, we will inspect the items and process your request within 3-5 business days.

Refund Information

Refunds will be issued to your original payment method:

  • Credit cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size exchanges, please follow the return process above and indicate your desired new size in your request. We will ship the replacement item once we receive your return.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Returns

For international returns (excluding some Asian and remote regions), please contact us for specific instructions. Customers are responsible for any customs fees or duties associated with returns.

Questions?

If you have any questions about our returns policy, please contact our customer service team at [email protected].