Last Updated: [Insert Date]

Welcome to ECCO Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website saleshoecarnival.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding some Asian and remote regions. By using our site, you confirm you are at least 18 years old or have parental consent.

1.2 Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of ECCO Store and protected by intellectual property laws. Unauthorized use is strictly prohibited.

User Responsibility: You agree not to reproduce, distribute, or create derivative works from any content without our express written permission.

2. Product Information

2.1 Product Range

We specialize in premium footwear including (but not limited to):

  • Activity shoes
  • Ankle boots
  • Hiking & Approach Shoes
  • Mountaineering and Trekking Boots
  • Dress shoes (heels, loafers, flats)
  • Casual footwear (clogs, mules)

2.2 Product Descriptions

We strive for accuracy in product descriptions, colors, and sizing. However, slight variations may occur. If you receive a product significantly different from its description, please contact us immediately.

User Responsibility: It is your responsibility to review all product information before purchase, including size charts and material descriptions.

3. Orders and Payments

3.1 Order Process

All orders are subject to availability. We process orders within 1-2 business days. Order confirmation does not guarantee availability; we reserve the right to cancel orders for unavailable items.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct pricing errors. If an error is discovered after payment, we will contact you before processing the order.

User Responsibility: You must provide accurate payment information and have sufficient funds for your purchase. Failed payments may result in order cancellation.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

4.2 Delivery Times

Delivery estimates begin when your order ships, not when you place it. International delivery times may vary. We are not responsible for delays caused by customs or other third parties.

4.3 Receiving Your Order

Upon delivery, please inspect your package immediately. Report any damage or missing items within 48 hours.

User Responsibility: You must provide a complete and accurate shipping address. We are not responsible for packages sent to incorrect addresses provided by customers.

5. Returns and Exchanges

5.1 Return Policy

We accept returns of unworn, undamaged items within 15 days of delivery. Items must be in original condition with tags and packaging.

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

  • Hiking & Approach Shoes
  • Mountaineering and Trekking Boots
  • Clogs
  • Any footwear showing signs of wear

5.3 Return Process

To initiate a return:

  1. Email [email protected] with your order number and return details
  2. Wait for authorization and instructions
  3. Ship items to: ECCO Store Returns, 3258 Mutton Town Road, Tukwila, US 98168

5.4 Refunds

Refunds are issued to the original payment method within 5-10 business days (credit cards) or 3-5 business days (PayPal) after we receive your return. Original shipping fees are non-refundable unless the return is our error.

User Responsibility: You are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping.

6. Liability and Disputes

6.1 Product Use

Our footwear is designed for specific activities as described. We are not liable for injuries resulting from improper use of our products.

6.2 Limitation of Liability

To the fullest extent permitted by law, ECCO Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

6.3 Governing Law

These terms are governed by the laws of the State of Washington. Any disputes shall be resolved in the courts of Tukwila, Washington.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information.

8. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Continued use of our site after changes constitutes acceptance of the new terms.

9. Contact Us

For questions about these Terms or any other inquiries:

Email: [email protected]
Address: 3258 Mutton Town Road, Tukwila, US 98168